Job Descriptions
PURPOSE OF CLASSIFICATION
The purpose of this classification is to supervise employees and operations on an assigned shift at the 911 Center.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals; requests in-service training for employees.
Receives emergency and non-emergency calls; prioritizes calls; processes and/or transmits public safety information into the computer and dispatches law enforcement officers, animal control, firefighters, medical personnel, or emergency personnel; assists subordinate personnel in handling unusual or complex situations.
Enters data into, and obtains data from, the Georgia Crime Information Center (GCIC) network and the National Crime Information Center (NCIC) network, such as drivers license and automobile tag information; enters stolen, or removes found, vehicles and weapons in system; enters information on missing or found persons; COnflm1S warrants for other jurisdictions through NCIC and GCIC.
Tracks officers, fire, and EMS personnel in the computer aided dispatch (CAD) system for twelve-hour shifts; tracks officers in high stress situations, such as car chases and shots fired incidents.
Assists callers in high stress situations, such as domestic violence, suicide, hostage calls, and when a loved one dies; gives CPR instructions to callers for patients who are in cardiac arrests; gives medical pre-arrival instruction to patients who are in need of medical assistance; communicates with caller on phone while logging radio traffic.
Monitors and ensures all communications equipment is functioning at all times; diagnoses problems to refer to proper repair technician; changes security camera and computer back-up tapes; changes phone and radio backup DVD.
Contacts outside agencies for law enforcement officers and fire personnel, such as the gas company, railroad, Police, wreckers, etc.
Prepares daily dispatch schedule for fire, law enforcement, and EMS personnel; prepares, reviews, and approves a variety of reports, records, computer printouts, and worksheets for compliance with policies, procedures and accuracy; helps conduct presentations before community, business, educational, and civic groups on topics related to 911 and safety education.
Attends and participates in staff meetings.
Operates a computer terminal, telephone, portable radio, facsimile machine, copier, paper shredder, DVD recorder, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
ADDITIONAL FUNCTIONS
Ensures cleaning list is completed during shift, including sweeping and vacuuming floor, taking out trash, wiping down all surfaces, dusting, cleaning restrooms and kitchen area, shredding documents, and emptying shredder.
Performs other related duties as required.
MINIMUM QUALIFICATIONS
High school diploma or GED; two years of experience in customer service; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain the following certifications: POST Registered or Certified in Communications, Emergency Medical Dispatch, GCIC/NCIC Operator, and CPR-First Aid.
PERFORMANCE APTITUDES
Data Utilization: Requires the ability to calculate and/or tabulate data. Includes performing subsequent actions in relation to these computational operations.
Human Interaction: Requires the ability to act as a first-line supervisor, including instructing, reviewing work, maintaining standards, and coordinating activities.
Equipment. Machinery. Tools. and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
Whitfield County, Georgia is an Equal Opportunity Employer. In
compliance with the Americans with Disabilities Act, the County will provide
reasonable accommodations to qualified individuals with disabilities and
encourages both prospective and current employees to discuss potential
accommodations with the employer.