E911 Hiring Process

The Whitfield County E911 Administration and 911 Hiring Panel complete the hiring process for all applicants. The Hiring Panel is composed of Telecommunicators, Shift Supervisors, and Training Staff, who volunteer their time to assist with hiring new employees. The Hiring Panel reviews each applicant during each step of the hiring process (reviewing applications & resumes, criminal & personal background checks, CritiCall test scores, shift sit-ins, evaluations, & panel interviews), and then makes a recommendation to the 911 Director whether or not to hire the applicant. The 911 Director makes the final decision.

1^stWhitfield County E-911 screens and selects a percentage of applicants to test.

2^nd     911 Applicant Testing

CritiCall® (computer based testing program, click here for minimal allowable scores), CritiCall is software that tests dispatcher, call-taker, and telecommunicator applicants in the computer and other job-related skills necessary for today’s complex dispatching environment. Applicants will be tested in the following areas.

Data Entry

Decision Making

Call Summarization

Cross Referencing

Character Comparison

Memory Recall

Prioritization

Spelling

3^rd Background Checks

Self Screening

References

Work History

Drug Use

Military History

Criminal History

Drivers History

Pre-Test Background Check (Print and fill out)
Post-Test Background Check (Print and fill out)
Pre Panel Interview Questions
Telecommunicator job overview

4^th Shift Sit In (required 4 hours)

·        After the applicant is interviewed they are required to sit in for at least 4 hours in the Dispatch Center and observe the Telecommunicators and the type of calls they process and dispatch.

5^th     Interview with Hiring Panel

·        3 Employees with Whitfield County E-911 will question, interview and rate each applicant as the panel interviews them.

6^th     Interview with Director

·        The Director will interview the applicant and make a decision based on the hiring panel recommendation, background checks, testing ability, and polygraph.

7^th     Drug Test & Physical Exam

·        Once the Director makes the decision the applicant must be able to pass a physical examination and a drug test before working for Whitfield County Government.

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	Hiring Process
	The Whitfield County E911 Administration and 911 Hiring Panel complete the hiring process for all applicants. The Hiring Panel is composed of Telecommunicators, Shift Supervisors, and Training Staff, who volunteer their time to assist with hiring new employees. The Hiring Panel reviews each applicant during each step of the hiring process (reviewing applications & resumes, criminal & personal background checks, CritiCall test scores, shift sit-ins, evaluations, & panel interviews), and then makes a recommendation to the 911 Director whether or not to hire the applicant. The 911 Director makes the final decision. 1^stWhitfield County E-911 screens and selects a percentage of applicants to test. 2^nd 911 Applicant Testing CritiCall® (computer based testing program, click here for minimal allowable scores), CritiCall is software that tests dispatcher, call-taker, and telecommunicator applicants in the computer and other job-related skills necessary for today’s complex dispatching environment. Applicants will be tested in the following areas. Data Entry Decision Making Call Summarization Cross Referencing Character Comparison Memory Recall Prioritization Spelling 3^rd Background Checks Self Screening References Work History Drug Use Military History Criminal History Drivers History Pre-Test Background Check (Print and fill out) Post-Test Background Check (Print and fill out) Pre Panel Interview Questions Telecommunicator job overview 4^th Shift Sit In (required 4 hours) · After the applicant is interviewed they are required to sit in for at least 4 hours in the Dispatch Center and observe the Telecommunicators and the type of calls they process and dispatch. 5^th Interview with Hiring Panel · 3 Employees with Whitfield County E-911 will question, interview and rate each applicant as the panel interviews them. 6^th Interview with Director · The Director will interview the applicant and make a decision based on the hiring panel recommendation, background checks, testing ability, and polygraph. 7^th Drug Test & Physical Exam · Once the Director makes the decision the applicant must be able to pass a physical examination and a drug test before working for Whitfield County Government. E911 Home